Operator information
FirstVideoDownloader
1–2 Alpen House, Portsmouth
United Kingdom
Contact: support@firstvideodownloader.com
1. Plan summary and currency
FIRST offers three free downloads once per recognised browser, for video up to 720p or MP3 at 128 kbps. There is no login requirement. Higher quality and other audio formats require a paid plan. The trial does not require a payment card and does not automatically become a paid subscription. After three successful downloads, further downloads require a paid plan. Duration does not change the trial cost: a video longer than an hour still uses one successful-download slot. Failed, cancelled or expired jobs release an unused reservation.
The advertised plan prices are USD $4.49 monthly, USD $29.99 annually as one yearly charge, and USD $89.99 as a one-time lifetime purchase where enabled. The annual equivalent of approximately $2.50 a month is for comparison only. The checkout must display the selected plan, charge, currency, taxes where applicable and renewal terms before payment is confirmed.
2. What a plan includes
Paid plans remove the three-download trial quota. They do not promise that every source is downloadable, that each source has a particular resolution or that processing is immediate. The website currently has a 2 GB output limit, one active operation per browser session or purchase and overall capacity and processing-time limits. A subscription is not permission to bypass source restrictions or redistribute material.
Lifetime access means the right to use the relevant service while FIRST continues to operate it under the agreement. It is not a promise that the purchaser’s natural lifetime determines the service’s existence. If the service materially changes or closes, applicable consumer rights and any appropriate remedy continue to apply. Do not purchase on the assumption that a temporary source compatibility issue can never occur.
3. Stripe checkout and receipts
Stripe hosts the payment page. FIRST does not store full card numbers or security codes in its account database. Keep the receipt and plan details. Paid access is activated after a verified server notification, not simply because the browser shows a success URL. If you see a charge but no access, contact support with the receipt or transaction reference so the account association can be checked.
Do not submit repeated payments to force activation. If an accidental duplicate charge occurs, report it with both references. We may need limited information to identify the transaction, but we will not require you to send a card number, password or Stripe account credentials by email.
4. Renewal and cancellation
Monthly and yearly subscriptions renew until cancelled. Use Manage billing when available to open the Stripe-hosted customer portal, or contact FIRST support if you cannot access it. Check the confirmation for the effective cancellation date. The intended standard arrangement is to stop future renewal while access continues through the paid period, subject to any different valid remedy or immediate cancellation option agreed for the particular account.
Deleting the browser’s cookies, removing the extension or ceasing to visit the website does not cancel a recurring subscription. A one-time lifetime purchase does not have an ordinary recurring renewal to cancel. Live checkout is not currently active. Once recurring billing is enabled, cancellation will be available through billing management or by contacting support.
5. Refunds and mandatory rights
If a purchase did not match what was agreed, you were charged twice, or a material technical failure prevented the contracted service, contact support and explain the issue. We will review the circumstances, transaction, use and applicable rights. This policy does not advertise an additional unconditional 30-day money-back guarantee merely because an example pricing screenshot used one.
Mandatory cancellation, conformity and refund rights depend on the customer’s circumstances and applicable law and are not removed by these terms. We do not assume that starting a free trial waives a later consumer right. Any proposal to start a paid digital service immediately and rely on a statutory exception must be implemented with the necessary information and valid acknowledgements; that is not silently inferred from a generic button.
6. How to request a refund or correction
Email the support address with the account email, approximate purchase date, plan and receipt reference. Describe what failed and whether the issue was source lookup, preparation, transfer, playback or access activation. Provide a useful error message where possible. Do not attach confidential media unless it is necessary and you are authorised to share it.
A refund, when approved or legally required, should normally be made through the original payment route. Provider processing and the issuing bank can affect when it appears. We will not invent a guaranteed bank-processing deadline or require an extra purchase as a condition of investigating a refund. A payment dispute may trigger a proportionate account review while it is resolved.
7. Changes, account closure and contact
A displayed price may change for future purchases. Changes to an existing subscription must follow the agreement, appropriate notice and applicable law; a new landing-page price is not authority for an undisclosed charge. Review notifications and your billing confirmation. If you close an account, obtain confirmation about recurring billing as well as data handling.
The operator is FirstVideoDownloader, 1–2 Alpen House, Portsmouth, United Kingdom. For billing questions, use the support contact shown on the page. We aim to investigate clearly described issues fairly rather than making a customer navigate unrelated technical setup instructions.